Top questions

Getting started

How does Lux.Car work?

Use the Lux.Car app to request your next vehicle, including when and where you would like the next vehicle. A Lux.Car concierge will deliver the fresh vehicle, transfer everything over to your new car, and ensure you’re all set to go. Flip into new cars as often as you would like. Our goal is to ensure you have the perfect car for any occasion.

What is included in a Lux.Car subscription?

Every Lux.Car subscription includes rights to a vehicle, insurance and unlimited flips between vehicles. The Lux.3 program has a limit of 1 free flip per month. 

The Lux.Car concierge team delivers hand detailed vehicles to wherever you request. We take care of all maintenance and repairs so you can focus on driving. 

For information on the different tiers of Lux.Car service, check out our pricing page.

What vehicles are included with Lux.Car?

Lux.Car offers a variety of vehicles including luxury sedans, hybrids and plug-ins, SUVs, trucks, off-road vehicles, and performance cars.

A few vehicle highlights:

PIONEER

Sedans: BMW 3 Series, Jaguar XE, Audi A4, Mercedes C300

SUVs: BMW X3, Land Rover Discovery Sport, GMC Acadia, Range Rover Evoque, GMC Acadia

Trucks: Chevrolet Silverado, GMC Sierra

Coupes / Convertibles: Chevrolet Camaro, Audi S5, Jeep Wrangler 

ADVENTURER: 

Sedans: BMW 5 Series, Jaguar XF

SUVs: BMW X5, Land Rover Velar, Range Rover Velar, Jaguar F-Pace

Trucks: Chevrolet Silverado, GMC Sierra Denali

Coupes / Convertibles: Chevrolet Corvette, BMW 4 Series, Mercedes SLC, Jeep Wrangler

Large SUVs: GMC Yukon, Chevrolet Tahoe

Lux.3

Full fleet of 3 series BMW sedans

Join Lux.Car to enjoy the full experience...

How does insurance work?

Insurance is included with all Lux.Car subscriptions. All approved drivers are covered by the Lux.Car insurance policy. Policy highlights:

$1,000 Deductible 

$1,000,000 liability coverage (combined single limit)

$300,000 uninsured motorist (combined)

$2,000 medical payments to offset any out of pocket or deductible costs

How long can I keep a vehicle?

As long as you want! 

There are no restrictions on how long or how short your flips can be.  Occasionally, when a vehicle has been with a member for many weeks, we might need to ask for it back so that we can do routine tasks like preventive maintenance. However, at worst we’ll flip you into a fresh vehicle that is just like the one you have.

In practice, most members flip several times a month and enjoy doing so!

How new are the vehicles?

Our vehicles all are within 1-2 model years and delivered with low mileage. Each vehicle is detailed before it ever goes to a member. Many of our members tell us that every vehicle feels like new!

Download the Drive Clutch app and follow steps to become a member. You will need your license, credit card and about 5-10 minutes.

Signing up

Getting started

How do I join Lux.Car?

Download our app here and hit “Sign up”. Follow the instructions to create an account. You will need to provide a credit card, select a plan and provide a picture of your driver’s license. We will verify your information and check your driving history. We may need to speak with you during that process. In most cases, we can approve an application within one business day. Then we will contact you to get you started and schedule your first flip!

Is Lux.Car in my area?

Today, Lux.Car is live in Omaha, NE. Members must live within a 25-mile radius from our Omaha operational center located at 10550 I Street, Omaha, NE 68127.

Who is eligible?

Anyone 21 or over with a valid license and clean driving record.

What is the Lux.Car sign-up fee?

The $595 Lux.Car sign-up fee is required for all new Lux.Car memberships. The fee is non-refundable and charged when your first delivery is scheduled.

Download the Drive Clutch app and follow steps to become a member. You will need your license, credit card and about 5-10 minutes.

Everyday usage

Getting started

How well equipped are the vehicles?

The majority of vehicles are equipped with a mid to high-end trim package. Most of our vehicles have leather seats. Other options vary by make/model and specific vehicle. We cannot guarantee the availability of certain options.

Are pets allowed in vehicles?

We do allow pets in the vehicles, but they must be transported in a crate. It is better for the car and safer for your furry friend!

What happens if my vehicle needs repair?

Our goal is that you will never have to worry about maintenance or repair issues. If something unforeseen occurs, use the Lux.Car app to notify us and we will get you back driving!

What happens if I get into an accident?

First, make sure that everyone is safe, get your vehicle to a safe place, exchange information with the other parties and notify the police. Once the situation is stabilized, call us at 402-810-7590. We will bring you a fresh vehicle and handle everything with respect to the vehicle involved in the incident. 

How much advance notice is required for a flip?

While there is no minimum notice required, the best experience is to book a few days in advance.

Booking a vacation? Go ahead and book your flip too.

Need something this afternoon? Don't stress, we will bring you the best option available.

Do I tip the concierge?

Lux.Car does not allow tipping. Concierge delivery is part of the overall Lux.Car member experience and included with the monthly subscription. If you have an exceptional Concierge experience feel free to reflect it in the service rating or by letting the team know.

Download the Drive Clutch app and follow steps to become a member. You will need your license, credit card and about 5-10 minutes.

Pricing & payment

Getting started

Where can I find the insurance card?

View a digital version of your insurance card under "Your Current Ride" on the homescreen of your Lux.Car app. Hard copies of the insurance card can also be found in the glovebox.

What about fuel?

All Lux.Car vehicles are delivered with a full tank of gas, and Lux.Car members are only responsible for the fuel they use. If you flip a vehicle without a full tank, your concierge will refill the vehicle and add the charge to your account following your flip. We never charge a fuel premium or convenience fee.

When is payment due?

A valid credit card is required during sign up. Your first payment will be charged when we confirm delivery of your first vehicle. Subsequent payments will be charged on a monthly basis, in advance. Any additional charges for gas or upgrades will be charged as soon as the flip ends.

What is the minimum commitment to Lux.Car?

Lux.Car is a monthly subscription service. Pay for the first 31 days and give it a try. If you like it, your subscription will renew automatically monthly after the first period. If you ever want to cancel, just let us know and we will end your subscription after your current month has expired.

Can I move between the different plans?

Yes, members can move between plans at any time. Your monthly subscription fee will be prorated. We require that members moving to a lower rated plan have been on their current plan for at least one month.

Can I pause my subscription?

Yes. Going out of town? Love Lux.Car but need a break? Just pause your Lux.Car account and have one less monthly bill covering something you're not even using. No lease or loan allows that! 

Pause your Lux.Car account for any number of days for a $200 convenience fee. Then pick right back up where you left off for no additional charge!

Download the Drive Clutch app and follow steps to become a member. You will need your license, credit card and about 5-10 minutes.

Terms of use

Getting started

Is there a mileage limit or flip limit per month?

Lux.Car subscriptions include 2000 miles of driving per month per membership. Any unused miles 'roll over' each month you continue with the service! If you don't have 'roll over' miles, each additional mile over 2000 in a given month will have a $0.15 per mile surcharge.

Can anyone else drive the vehicle?

Yes, eligible drivers may be registered as Additional Drivers and added to the member’s account.

Are members responsible for their Lux.Car vehicle?

Yes, we expect our members to take care of Lux.Car vehicles as if they owned them. Please drive responsibly, keep your vehicle clean, and let us know of any minor dings or spills via the Lux.Car app.

What is the condition of Lux.Car vehicles?

Lux.Car is committed to delivering vehicles that are in excellent condition. To that end, we use technology to ensure that the vehicles are properly maintained and driven responsibly.

What data does Lux.Car collect?

We want to ensure the best service and safety for all of our members. To do so, we keep track of various data points to record vehicle and driver history. For more information on terms of use, please reference Lux.Car Privacy Policy.

Download the Drive Clutch app and follow steps to become a member. You will need your license, credit card and about 5-10 minutes.

Don't see your answer? Just ask.

NAME
EMAIL
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10550 I Street
Omaha, NE 68127
hello@lux.car
402-810-7590
To get started, download the Lux.Car app and apply for membership.
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